As a Harvard law student two decades ago, I became involved in the well-known Harvard mediation program. After being trained as a volunteer mediator, I was sent to local small claims courts to help disputants resolve their conflict through a mediated agreement, rather than through a judge’s decision.
I was pleasantly surprised to see that the vast majority of cases did, in fact, reach a mutually agreed-upon settlement. I was delighted with the outcomes, and increasingly interested in a specific question: why did mediation work? This question is heightened when you consider the limited tools which a mediator has. I could not force parties to agree. I could not give an expert opinion as to what they should do. I did not even have a strong relationship with these people – they were total strangers, who I had never met before and would never meet again.
Read more: Why mediation works | Donny Ebenstein | Ops & Blogs | The Times of Israel http://blogs.timesofisrael.com/why-mediation-works/#ixzz2tCQuF4Hm
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Also, check out Donny’s new book : “I Hear You”